Terms

Terms and conditions

Introduction
Responsibilities of members
Notice
Membership categories
Membership types and length of membership
Membership fees
Ending your membership
Ending your membership early – Loss of employment, insolvency, or other changes in personal circumstances
Increase in membership fees
Cancelling your membership
Failure to pay your membership
Changing your membership fees and this agreement
Making changes to your services
Complaints
Liability
GDPR

1. Introduction

To help you get the best out of your membership and to understand our responsibilities to you and your responsibilities to us, please read these terms and conditions. Please remember that if you sign up to any of our online facilities or groups, extra terms and conditions may apply.

The language we use should make these terms and conditions as clear as possible. If you have any questions, a member of our team will be happy to help you.

All members must keep to the same terms and conditions.

These terms and conditions apply to all our members. They are necessary to make sure you understand the conditions of your membership ensuring we can offer you the best service possible.

These terms and conditions apply at all times and take priority over anything a member of our team has told you.

These terms and conditions replace any previous versions.

Terms and conditions of membership Definitions that apply to:

You – the lead member

We and us – Victito Limited

Victito Limited – which you have applied to join

2. Responsibilities of members

Once a membership has been entered into:

This means that:

if you tell us something in relation to your membership (including ending it) we will take that as authority from you alone – we cannot accept instructions from a third party;
you will be responsible for paying all the appropriate membership fees;

All of these terms and conditions of membership apply to you unless we tell you otherwise.

The rules in 2a and 2b also apply to anyone who makes an application online.

3. Notice

We calculate your membership in whole calendar months. This means that the following applies:

Anywhere in these terms and conditions where we ask you to give notice of one calendar month or more, if you give notice during a month, we will treat it as if we received it on the 1st day of the following month and the notice period will run from that day. For example, if you need to give us one month’s notice to end your membership and we receive your notice on 23 May, your notice will start from 1 June, it will run out on 30 June, your membership will end on 30 June and you will pay one more payment by standing order (on 1 June) after giving notice. The only exception to this is if you give us notice at the beginning of a month. This means that if we receive notice from you up to and including the fourth day of a month, we will treat it as if we received it on the 1st day of that month and the notice period will run from that day.
Anywhere in these terms and conditions where you can give notice to end your membership from the end of the month, when you give notice we will end your membership at the end of the month during which we receive your notice as long as you have met all other requirements associated with it. For example, if we receive your notice on 23 May (with any supporting evidence we have asked for), your membership will end on 31 May and you will not have to pay any more payment by standing order after 31 May. There are no exceptions to this rule. For example, if you give us notice on 1 June, your membership will end on 30 June and you will not have to pay any more direct debits after 30 June.
If you want to give notice, it must be in writing (addressed to the Victito Limited, SMA – 1st Floor, 85 Mercian Way, Stockport, SK3 9DF). We will accept notice by email (hello@victito.com). If you need to give us evidence of certain things, you can provide them as attachments to an email. Your notice is not effective until we have received it. We strongly advise that when you give notice you get proof that we have received it. For example:
If you send us notice by post, send it by recorded delivery (we will have to sign the delivery notice when we receive it);
If you send us your notice by email, ask for a delivery receipt.
We will confirm we have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let your club know so they can check whether we have received it.
From time to time we will need to contact you about your membership, so it is important you let us know if your address, contact phone number or email address changes.

If we need to give notice to you:

It will be effective if we send it to the address or email address we have in the records we hold about you; and
If we give notice during a month, our notice period will run from the 1st day of the following month.

4. Membership categories

You are entitled to use our services available under your category of membership. Each category of membership may have certain restrictions, which only apply to that category of membership. We will tell you about these restrictions when you join or when you change your category of membership, whichever applies. You can also get details from our website.

5. Membership types and length of membership

We operate only a Standard Annual Membership

Your membership will begin on the day when you make your membership application.
Your membership will run for the initial period, which is at least 12 full calendar months and will continue then indefinitely until you give us at least three full calendar months’ notice in writing in line with ‘Notice’, unless:

you end your membership at the end of the initial period;
you end your membership early (see ‘Ending your membership early’); or
we cancel your membership (see ‘Cancelling your membership’).

The ‘initial period’ is the full 12-calendar month period from the 1st of the month after the date you made your membership application, together with the part of a month as mentioned in ‘Starting your membership’.
This means that for Standard Annual membership your minimum commitment is to pay for the first 12 full calendar months of your membership with us (together with the part of a month as mentioned in ‘Starting your membership’). This can be paid in full or by 12 monthly instalments by standing order.
If you want to end your membership from the end of the initial period, you can give us one calendar month’s notice (see ‘Notice’) as long as we receive your notice any time up to and including the first day of the final calendar month of your initial period. If you give us notice but we do not receive it by the first day of the final calendar month, your membership will not end at the end of your initial period. Instead, we will treat your notice as if we received it on the first day of the following month and your membership will not end until three months after that date. We will contact you in writing at an appropriate time towards the end of your initial period to remind you of this. There is more information on ending your membership below (See Point 5).

6. Membership fees

For Standard Annual membership your membership fee is due every year and covers the year to come. You must pay for your membership by making one payment or by 12 monthly instalments due on the 1^st of each month in advance or by paying the whole year or making monthly payments by standing order, unless we agree otherwise.

7. Ending your membership

Only you can give notice to end your membership.

The notice periods and the restrictions on giving notice in the initial period are set out in ‘Membership’.

You must continue to pay your membership fees until your membership ends.

Your membership will end at the end of your notice period.

8. Ending your membership early – Loss of employment, insolvency, or other changes in personal circumstances

At any time you can end your membership if:

We are satisfied that there has been a change in your personal circumstances, other than those listed above, which means that it is no longer reasonable for you to continue being a member.
To end your membership for one of the reasons listed above, you must give us notice in writing in line with ‘Notice’. Your membership will end on the last day of the month in which we receive your notice or your suitable evidence, whichever we receive later (see A2a ‘Notice’, second bullet).
You must give us suitable evidence, but you do not need to provide this at the same time that you give us notice.

9. Increase in membership fees

At any time, you can end your membership if we give you notice under A18 (‘Changing your membership fees and this agreement’) of an increase in your membership fee of more than either 1% above the rate of inflation or 3%, whichever is higher. The rate of inflation means the Retail Prices Index. All Items 12-month percentage change published by the Office for National Statistics for the July before the date on which we give you notice.

10. Cancelling your membership

We will not tolerate our staff or other members being verbally abused or intimidated or being physically threatened. If we find this to be the case, we have the right to report you to the police, to ban you immediately and permanently from your membership facilities and to cancel your entire membership.
We may also cancel your entire membership in the event that Victito ceases to trade for any reason.
If we cancel your membership for any of the reasons above, we have the right to keep a proportion of the money you have paid under this agreement to cover any reasonable costs we have had to pay. We will also not accept any future applications you make for membership to Victito Limited.

11. Failure to pay your membership

If you do not pay your membership fee when it is due:

If you do not pay your membership fee when it is due, we will write to you to let you know.
We may refer any missed payments, including any future payments that are due as part of your contract (for example, payments you owe for the rest of an initial period or notice period), to a debt-collection agency.
If you fall behind with your membership payments for more than 30 days, we will charge you an administration fee of £50. We will also charge an administration fee of £10 for each missed payment.
If you do not pay for your membership, we may prevent you and any linked members (adults or children) from entering any club. This does not mean we will end your membership.
Cancelling your direct debit does not mean you have given us notice to end your membership. You must give us written notice in line with A2 ‘Notice’.

12. Changing your membership fees and this agreement

We may increase membership fees automatically each year by up to either 1% above the rate of inflation, according to the Retail Prices Index or 3%, whichever is higher. If we do this, the new fees will come into force on 1 January each year.
If we plan to increase the membership fees by more than the higher of these amounts, we will give you at least three months’. We will give you notice of the change by writing to you by displaying a notice on our website.
As well as the increase described above, we have the right to increase membership fees at any time to take account of any increase in the rate of VAT. We will make every reasonable effort to give you at least three months’ notice of the increase (either in writing or by displaying a notice on our website).
We may make reasonable changes to this agreement, to these terms and conditions at any time, as long as we give you notice before we make the changes.

13. Making changes to your services

We have the right to increase, reduce or withdraw certain facilities, services or activities in relation to your membership either permanently or temporarily in order to provide you with the best possible service through your membership.

If we decide to make any other change to the facilities, services and activities available through your membership, we will give you notice by displaying the notice on our website.

14. Complaints

We are committed to making sure our members are satisfied with the service we provide, but we are realistic enough to know that things don’t go according to plan all the time. If you have a complaint, we want to know about it as soon as possible so that we may fully investigate it and sort the matter out.
If you have a complaint, you should first tell a member of our team by emailing us on hello@victito.com.

15. Liability

Nothing in these terms and conditions is meant to limit any rights you might have as a consumer.