Members Assistance Programme

Members Assistance Programme (MAP)

At Victito, we recognise that there can be many things, often outside of work, that can contribute to, or exacerbate, problems at work and lead to individuals feeling totally overwhelmed. Very often, calm and assuring support, information and advice can help get things into perspective and achieve solutions. That is why, as part of the membership package, Victito members benefit from our Members Assistance Programme, a confidential telephone helpline and information service, available 24 hours a day, 365 days a year.

Offering unlimited access to support, our MAP service provides proactive, practical information and emotional support to help members to manage and reduce the impact of all of life’s events, both at home and at work, all of which can contribute to stress.

Our specially trained, legal and information MAP team can help to resolve issues around debt, legal concerns, consumer and care etc., whilst our MAP counsellors are on hand to manage any emotional concerns. The telephone service includes:

Immediate Emotional Support

Our Counsellors and Senior Case Managers are available 24/7/365 to support callers in distress, or for when they need emotional support. Calls are unlimited and we are there whenever the member needs us to help them manage their situation, find perspective or clarity to make decisions.

Calls are answered by fully accredited counsellors or information specialists’ dependent on whether the need is for either emotional or practical support. Our Counsellors operate within the BACP ethical and professional guidelines and possess a recognised counselling qualification at Diploma or Degree level, accreditation from a relevant professional body (BACP, HCPC or UKCP) and a minimum of 2 years’ experience.

Legal and Information

The Legal and information team provides information directly to members as well as signposting to additional resources.

Examples of issues covered include:

  • marital/family
  • divorce/separation
  • domestic conflicts
  • consumer rights
  • landlord & tenancy
  • probate

Staff are appropriately trained according to their specialism and have Citizens Advice Bureau / Legal experience.

Debt Management Support

Our debt management service goes further in helping to tackle the root cause of debt to enable members to be able to reduce or remove its negative impact. Debt continues to be one of the major factors in relation to issues such as stress or relationship breakdowns which inevitably impact on work. Our services include:

  • Debt counselling
  • Budgeting
  • Negotiating with creditors / Freezing interest payments
  • Debt Health Check – indicating where savings can be made: utilities, insurances etc.

Online MAP / Health & Wellbeing Portal

In addition to the 24hr telephone helpline, our Online MAP is a secure and personalised website designed to offer self-help and guided support to manage all of life’s issues, 24 hours a day, 7 days a week.

The portal provides access to a broad range of factsheets, surveys, podcasts, a Health Risk Assessment (HRA) tool, and links to additional services and resources such as: NHS Choices and GOV.UK as well as sites to find local childcare, for example, or even to track down long-forgotten pensions members may once have paid into.

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