FAQ

Membership applications

Victito welcomes applications from all types of people who are either currently experiencing work place challenges or who would just like the peace of mine of having the support should it ever be needed. Our member levels can be found on our membership page on our website 

Membership fees?

Membership subscriptions are £14 per month.   If you buy a year’s subscription in advance, we will reduce this by 10% equal to £12.60 per month. Membership of Victito giving access to member services is conditional upon the payment of the appropriate membership fee. The fees quoted are for individual membership only.

You may make a one-off payment for a year’s membership by credit or debit card or an annual direct debit payment. We reserve the right to increase our membership fees on an annual basis and updates will be sent to you and placed on our website.

Our membership provides members with a great deal.   It provides our members with reassurance that should they have a workforce issue they will be covered for legal assistance and our employee assistance scheme and along with other member benefits.   For this reason, when you subscribe to us this has to be for a minimum of a year to ensure you are fully covered.  Membership subscription will be automatic.  You may choose to cancel your membership upon yearly renewal, but we hope you wouldn’t want to.  If you think that your subscription is not value for money, or you are thinking of leaving us for other reasons, we would like to you to talk to us. 

I have a workplace issue now.   Can I access Victito’s services?

We call this initial immediate access entry.   Non-members are welcome to access our services however our services will be chargeable at a very competitive daily rate and we would also expect you to subscribe to our membership on the terms above. 

Do I have to enter my payment details?

Yes.  This means that your subscription will always be up to date and you are covered always.   You may cancel at any time although we would like you to talk to us if you think you are not getting a good deal. 

Membership cards

Victito does not automatically issue membership cards however, members can opt to receive one by logging into our website at the point of joining or renewal

Membership renewals

Your membership will become eligible for renewals fees one year following your original joining or renewal payment. Your membership will be continued unless a written cancellation (via letter or email) is received at least two weeks before your renewal date.

The amount due from you in respect of the next payment year will be included in your renewals notification prior to the end of your membership year. If you pay by direct debit, fees will be taken at the new rate unless we receive notice of change of membership or cancellation.

Can I see the members’ area without joining?

We understand that some people will want to check things out before they commit.   We have therefore outlined examples of what you will find in our members’ area: legal support access, networking forum, employee assistance program, etc. You will need to join us before you are able to access our members areas. 

Unpaid subscription fees

Victito is a not for profit organisation and unpaid subscription fees therefore impact directly on our ability to plan and provide services for our members. Consequently, Victio reserves the right to take necessary steps to recover unpaid subscription fees, including legal fees. In any circumstances where the subscription fees remain unpaid following the due date for payment, Victito reserves the following rights:

1. To demand immediate payment of any outstanding sums due
2. To withdraw the facility to make subsequent payments by instalment
3. To charge an administration fee of £25 plus any costs of recovery
4. To add any interest to any outstanding amounts at 4% above the Bank of England base rate
5. To cancel your membership

If you anticipate any problems with the payment of your subscription, please  at the earliest opportunity to discuss. In particular, please ensure that you contact us if you intend to cancel your Direct Debit instruction and/or use another form of payment otherwise Victito will incur bank charges for seeking a Direct Debit payment without an active mandate.

If you have asked us to collect from a specific account and our request is returned to the bank as ‘unpaid’ on more than 3 occasions, we will ask you for details of another bank account from which Victito can successfully collect your payment and reserve the right to pass on any administration charges that may have been incurred as a result. You agree that any outstanding amounts on your membership account must be cleared on termination and for the avoidance of doubt, before you can be reinstated as a member of Victito. 

Membership reinstatements

Depending on how long you have been away, and the grade that you wish to rejoin at, there are different requirements and fees for reinstating your membership. Please  for more information.

Memberships cancellations

You can cancel your membership at any time however, your membership is for one year and Victito do not provide refunds in any circumstances. Your membership will automatically be cancelled if we do not receive payment from you and future reinstatement may incur a fee.

Refunds

Victito does not refund members once payment has been received in any circumstances.

Membership preferences

When you join Victito, you provide us with your personal details, including your address, phone number and email. By giving us this information, you are agreeing that Victito may contact you from time to time by email, SMS text message or post, with information related to services, products and events. You may at any time opt out of receiving communications from Victito by 

Data protection?

Your data is stored securely on a class leading cloud based platform based in the UK.   The elite website is encrypted using a SSL certificate 256-bit (2048 bit-key) for your security and peace of mind.   Every step has been taken to ensure the safety and confidentiality of your data.

For your security and peace of mind, Victito complies with all related Data Protection regulations. The personal data that you supply will be used to process your application and/or membership subscription and as a member of Victito your data will be used for statistical and analytical purposes and to administer your membership. In disclosing your personal details to us, you agree that we may process and may disclose your personal data as required by law to any partners or third parties who may use your personal data to:

• Undertake quality administration in relation to any case we would undertake on your behalf.
• Contact you directly in relation to quality control purposes undertaken for any case we would undertake on your behalf
• Inform you of products or services offered by partners and third parties
• Administer requests of reasonable adjustments under the Access of Assessment policy
• Carry out statistical analysis on an anonymised basis which may be carried out by us
• Monitor on an anonymised basis equal opportunity relating to ethnicity or disability or other such monitoring purposes

Your data is held securely and privately on our hosting provider’s cloud platform.   The only access to your data is the data you have agreed to share.   The administrators of Victito can see your data if they need to offer assistance.   Please note this never includes any financial information as they are held by the external payment portals. 

If you wish to obtain a copy of your personal data held by us, then please write to us at 1st Floor, 85 Mercian Way, Stockport, SK3 9DF. Please note that you may be charged a fee of £10.00 for this service. You may also be asked to provide proof of your identity and for information that might help to locate the information you are seeking

Complaints

Victito is wholly committed to providing members with a high-quality service and will always endeavour to meet your needs. Therefore, if there is a problem we need you to tell us. We hope that we can address any issue that arises before it evolves into a reason for complaint.

We value your feedback, both positive and negative and we take complaints very seriously. You may be assured that all problems and complaints will be dealt with both courteously and promptly, so that the matter is resolved as quickly as possible. Victito intend to respond to your concerns in a professional and efficient manner and would ask that your dealings with Victito staff also reflect this approach.

If you are a Victito member and you are dissatisfied with the service you have received, or are unhappy with how you have been treated by a member of Victito staff, please contact us as soon as the matter arises either by email at info@victito.co.uk or by calling us  on 0161 333 3333. The individual dealing with your enquiry will endeavour to rectify the situation immediately or if unable to, can advise you of the most appropriate person to speak to.

Alternatively, you may wish to write to us. We aim to respond to all written comments and complaints within 7 working days. If we feel the matter will take longer to investigate we will acknowledge receipt of your letter and indicate when you can expect to receive a full and final response.

Any written complaints should be addressed to us at 1st Floor, 85 Mercian Way, Stockport, SK3 9DF or emailed to info@victito.co.uk

What’s the next stage of development for the Victito?

Over the next few months our focus will be on ensuring:

• our members get the best service,
• we continue to build our membership portfolio and profile
• we continue to do horizon scanning to make sure we are up-to-date on all employment related laws and/or activities that could affect our members
• we continue to work on the ideas we have about providing support during difficult times for our existing members.
• We continue to further develop our member offer and many more.

I think Victito is a great idea and I want to help.   What can I do?

We think it’s a great idea too.   Thank you for your offer of support.   There are several things that would be useful.

• Please talk to everyone you know. Tweet about us @victito and join our Facebook page.   For every person you introduces to Victitio who goes on to become a Victitio member, you will be entitle to a discounted rate voucher code. Encourage colleagues to join us too.
• As we are developing our services we will need help – sometimes from people with specific skills and we will advertise these in the opportunities board. Please let us know about what you do and encourage other people to respond to these adverts too.
• We want your feedback. If there’s something that we need to hear then please tell us.   Sometimes we will ask for specific feedback from our members and we’d like everyone to respond but there will be times when we don’t know we need feedback!
• From time to time as we set up new services for members we will want to put together a panel of users. This is invaluable for us to ensure we shape our services to the needs of our members.

Who owns Victito?

Victito is set up as a private limited company.   It is made up of five partners, who believed that there was very little available for employees to safeguard their interests in the event of a workplace issue.   They are passionate about ensuring that employees who find themselves in a difficult place at work have the best advice and support possible.  They believe this is the right thing to do and they came together to design an affordable solution for employees through a membership approach.   They are happy to chat if you want to know more.   Please contact them directly. 

I would like to advertise on your site who do I speak to?

We have a limited amount of space for advertising and invite adverts from carefully selected companies that enhance our offer to our members.  If you are interested in finding out more please get in touch.

I have a suggestion. Who do I contact?

We would be delighted to hear your comments and feedback.   Please get in touch